Instructor: Monica & Laurie
Location: Classroom B
Date: May 7, 2-3:30
"Recognize and describe the elements of an effective reference interview."
"Demonstrate the attributes of an effective reference interview: visibility/ approachability, interest, listening/ inquiring." (Searching and follow-up will be covered in a session D.)
In preparation, please read the Introduction and Sections 1.0-3.2.1 of RUSA's Guidelines for Behavioral Performance of Reference and Information Service Providers. No need to read sections 4 and 5 at this time.
Consider: In what ways does this already describe what we do? In what ways is it different? What stood out for you?