Task Flows are a UX method that can help us to:
- Identify all the steps required to successfully complete a particular task (eg. checking out a book)
- Identify "pain points" for the user (and for staff!)
- Take a holistic view: Recognize external factors that a user may also face
- Help us have empathy for our users
Task Flows can be used:
- By project teams that focus on user services
- To inform decision-making
- To approach departmental functions from a user workflow perspective
- To revisit established processes and procedures with new eyes
- To bring different staff perspectives to the table
Have you noticed pain points in a task flow? Submit them!
